Occasionally patients fail to come for their appointment and don’t notify us. This leaves a large gap in our schedule that someone else might have used. We therefore have a policy that consultation appointments will be held with a $100 deposit. If you need to cancel, you must let us know within 2 working days (remember, we’re not in the office Fridays). Failure to show without notice results in forfeit of the deposit. Obviously, if a family emergency arises, let us know and the deposit will not be forfeited. It is not that we want to keep your deposit – it’s just that we don’t want to be left in the lurch.